Complaints Overview

This section provides information, FAQs and resources regarding steps to take if you have concerns about the conduct or competence of a registrant of the College of Psychologists of British Columbia (CPBC). Here you will find information about making a complaint and the complaint investigation process.  This section also provides a description of what the College’s investigation process can and cannot do and the range of possible outcomes of complaint investigations.

The FAQs also provide information that is intended to answer commonly asked questions about the complaint investigation process.

The College of Psychologists of BC regulates its registrants under the Health Professions Act (HPA), the Psychologists Regulation and the College Bylaws, which include the Code of Conduct. The complaint process is an important part of ensuring quality and accountability of services provided by registrants of the College.