How to File a Complaint

To file a complaint about a registrant of the College, the patient (or their designate) is advised to complete the standard complaint form to ensure all required information is included. You may also submit a letter of complaint but please ensure it contains all of the following information:

  • full name
  • address
  • telephone number (day and evening)
  • the full name and address of the registrant(s) involved
  • a description of the concerns in as much detail as possible
  • your signature and consent for the College to investigate and obtain any necessary records.

Note: If someone other than the patient themselves is making the complaint, the written letter must also include:

  • full name of the other party
  • contact information
  • relationship to the patient
  • consent from the patient to access/receive the patient’s clinical records.